Worried about fraud on your account?
If you don’t recognize a charge or you’ve shared your personal or financial information with someone who seems suspicious, contact us as soon as possible so we can help.
Report fraud
You recognize the merchant or you’ve authorized the transaction
1-800-472-6842
You don’t recognize the merchant or you’ve given your personal or financial information to someone other than Scotiabank
1-866-625-0561
Outside Canada / USA
416-701-7200
Relay services for Deaf, deafened, and hard of hearing customers are available
Lock your card
If your Visa or Amex card is lost or stolen, you can lock it temporarily in the app to prevent unauthorized purchases.
From the app’s home screen, select your credit card or line of credit account, and then select Manage and Lock or unlock card.
Learn more
Find more tips and advice on how to keep your personal and financial information safe on our
Cybersecurity & Fraud HubFor quick answers to your security questions, visit our Help Centre